Welcome to our store
Book an Appointment
Schedule a personalized consultation with our expert jewellers to explore our exquisite collection or design your own unique piece. Enjoy a tailored experience where your preferences and ideas are brought to life, ensuring you find or create the perfect jewellery to celebrate your special moments.
Frequently asked questions
What can I expect during a jewellery consultation?
During your jewellery consultation, our expert jewellers will guide you through the process of selecting or designing the perfect piece of jewellery. We'll discuss your preferences, budget, and any specific ideas you have in mind. You'll also have the opportunity to view and try on different pieces to help you make the best decision.
How long does a typical consultation last?
A typical jewellery consultation lasts about 1 hour. However, the duration can vary depending on the complexity of your request and the level of detail you wish to discuss.
Is there a fee for the consultation?
Our initial consultations are complimentary. Should you require an extended session or additional services, we will inform you of any applicable fees in advance.
How should I prepare for my consultation?
To make the most of your consultation, consider the following tips:
- Bring any inspiration or reference images.
- Think about your budget.
- If designing a custom piece, consider bringing any old jewellery you might want to repurpose.
Can I bring someone with me to the consultation?
Yes, you are welcome to bring a friend, family member, or partner to your consultation. We understand that choosing jewellery can be a special and collaborative process.
What happens if I need to reschedule or cancel my appointment?
We kindly ask that you notify us at least 24 hours in advance if you need to reschedule or cancel your appointment. This allows us to accommodate other clients who may be waiting for a consultation. You can reschedule or cancel by calling us at 0207 242 3015 or emailing us at hellow@diamondpalace.co.uk
Will I be able to see and try on jewellery during the consultation?
Absolutely! During your consultation, you will have the opportunity to see and try on various pieces of jewellery from our collection. This hands-on experience will help you make an informed decision.
Can I design my own jewellery?
Yes, we offer custom jewellery design services. Our expert designers will work with you to bring your vision to life, from initial sketches to the finished piece.
Do you offer financing options?
Yes, we offer financing options to make your purchase more manageable. Please ask our staff for more details during your consultation.
How can I book an appointment?
You can book an appointment by:
- Visiting our website and using the online booking form.
- Calling us at 0207 242 3015
- Emailing us at hello@diamondpalace.co.uk