At Diamond Palace Jewellers, we strive to provide a seamless and secure shopping experience, including prompt and reliable delivery services. Please review the following information to understand our delivery details:

Shipping Information:

  1. Shipping Destinations:

    • We currently offer shipping within the UK, EU, USA and Australia. If your location is not listed, please contact our customer support team for assistance.

  2. Shipping Timeframe:

    • The estimated delivery time varies based on your location and the shipping option selected during checkout.
    • Standard shipping typically takes 3 business days, while expedited shipping options are available for faster delivery.

  3. Order Processing Time:

    • Please allow 3 business days for order processing before shipment. Customised or bespoke items may require additional processing time.

Shipping Costs:

  1. Shipping Fees:
    • Shipping fees are calculated during the checkout process based on your location and the chosen shipping method.
    • Free shipping may be available for orders over a certain amount; check our promotions or contact customer support for details.

Tracking Your Order:

  1. Order Confirmation:

    • Once your order is placed, you will receive an order confirmation email with a summary of your purchase and an order number.

  2. Shipment Confirmation:

    • When your order is dispatched, you will receive a shipment confirmation email containing a tracking number and a link to track your package.

  3. Tracking Options:

    • Use the provided tracking number on our website's "Track Your Order" page or directly on the carrier's website for real-time updates on your shipment's status.

Delivery Address:

  1. Providing Accurate Information:

    • Ensure that the shipping address provided during checkout is accurate and complete to avoid delivery issues.

  2. Address Changes:

    • If you need to make changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

Customs and Duties:

  1. International Orders:
    • For international orders, please be aware of any customs duties or taxes applicable in your country. These charges are the responsibility of the recipient.

Contact Information:

If you have any questions or concerns about our delivery details, please contact our customer support team:

Our Commitment:

Diamond Palace Jewellers is committed to ensuring the timely and secure delivery of your precious purchases. We appreciate your trust in us and strive to exceed your expectations with every delivery.

Thank you for choosing Diamond Palace Jewellers for your jewellery needs.