At Diamond Palace Jewellers, we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns about our cancellation and returns policy, please read the following guidelines:

Cancellation Policy:

  1. Order Cancellation:
    • You may cancel your order within 24 hours of placing it for a full refund on online orders. (Does not apply to bespoke/custom orders)
    • To cancel, please contact our customer support team at

      hello@diamondpalace.co.uk or call +44 207 242 3015 with your order details.

Returns Policy:

  1. Return Eligibility:

    • We accept returns within 30 days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  2. Non-Returnable Items:

    • Custom or bespoke jewellery pieces are non-returnable.
    • Earrings (for hygiene reasons) and items damaged or altered after delivery are also non-returnable.
  3. Initiating a Return:

    • To initiate a return, please contact our customer support team within the 7-day period.
    • Provide your order number, item details, and the reason for the return.
  4. Return Shipping:

    • Customers are responsible for the cost of return shipping.
    • We recommend using a trackable and insured shipping method to ensure the safe return of the item.
  5. Inspection and Refund Process:

    • Once we receive the returned item, our team will inspect it for eligibility.
    • If the item meets the return criteria, we will process the refund to the original payment method.
    • Refunds are typically processed within 10 business days.
  6. Refund Amount:

    • The refund will be for the purchase price of the item, excluding any shipping fees.
    • In case of free shipping, the actual shipping cost incurred by Diamond Palace Jewellers will be deducted from the refund.
  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately.
    • Provide clear photos of the damaged or defective item, and we will assist you in resolving the issue.

Contact Information:

If you have any questions or concerns regarding our cancellation and returns policy, please contact our customer support team:

  • Email: hello@diamondpalace.co.uk
  • Phone: +44 207 242 3015
  • Live Chat: Available during business hours

Our Commitment:

At Diamond Palace Jewellers, we aim to provide exceptional products and service. Our cancellation and returns policy is designed to be fair and transparent, ensuring a positive shopping experience for every customer.

Thank you for choosing Diamond Palace Jewellers for your jewellery needs.