Free UK Insured Delivery

When you order from Diamond Palace, you'll receive your hand crafted jewel delicately wrapped and backed by a lifetime warranty. Rest assured, we provide complimentary, fully insured delivery right to your door. This only applies to UK customers.

Frequently asked questions

How long will my order take to arrive?

For more information around delivery times specific to your location, please contact our customer service.

How will i know when my order is ready?

Once your order is ready, we'll get in touch to confirm whether you'll collect in-store or want us to arrange delivery for you. If you opt for delivery, we’ll call on the day of posting to confirm your address and that you’ll be in to receive your item - note that we cannot send your item without this confirmation, so please look out for our phone call. Your item may not be eligible for delivery, please get in touch if you are unsure.

Delivery service

- For UK customers we use Royal Mail Special delivery (Next Day before 1pm) fully insured and free of charge.

- You will be required to sign for your delivery, so it is important that you are available to receive the delivery in person, or specify an alternative arrangement. We will be in touch on the day of posting to make sure you’re available to accept the delivery, which should typically be the next day.

- Delivery within the UK is free of charge, and insured by Diamond Palace up until the moment you receive the item. We do urge you to organise your own insurance for when the item is in your possession - find our jewellery insurance advice here.

- For International customers we use FedEX or Malcom Amit, charges may vary and may incur other cost such as import.

- All deliveries will be tracked and insured and in discreet packaging.