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Customer Stories
Our customer experience means the world to us and so we make it our mission to provide each customers journey as memorable as possible. Read what our customers have to say!
DP customers
DP customers
J. CromptonSheila at Diamond Palace honestly, the best!
I booked an appointment online after a family recommendation, Sheila met with me, educated, and then helped me source a rather difficult stone (in fact, she found multiple!) After hours of deliberation, we settled on the perfect stone for a very complex ring design. Next up - the design process. Sheila perfectly created what I was after and shared this to me initially as a 3D render, and then a 3D resin. A few queries and recommendations from Sheila, and we had our final engagement ring. Sheila was so receptive to change requests and questions - often coming back to me out of hours too. Brilliant service. I would highly recommend Sheila to anybody who's in the unknown waters of an engagement ring, or any jewellery in fact. We will be back for our wedding bands, and also any future jewellery we need.
DP customers
K. TamAn amazing service from Sheila, she properly sat down and took her time to explain all the elements that make up a diamond and the band design. I felt very blessed and confident to have her designing my engagement ring.After going into multiple shops in Hatton Gardens, I am confident to say Diamond Palace is the best jewellery shop here; high quality, caring, considerate and with great attention to detail.