Welcome to the Diamond Palace Jewellers Help Center! We're here to assist you in making your experience as delightful and informed as possible. Whether you have questions about our products, services, or the shopping process, you'll likely find the answers below.

Frequently Asked Questions:

1. Ordering & Shipping:

Q: How can I place an order online?

A: Visit our "Shop" page, browse our collections, and click on the desired product to add it to your cart. Follow the checkout process to complete your purchase securely.

Q: What are the shipping options available?

A: We offer various shipping options with estimated delivery times. You can find detailed information during the checkout process.

Q: Can I track my order?

A: Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

2. Returns & Exchanges:

Q: What is your return policy?

A: We have a hassle-free return policy. Please refer to our "Returns & Exchanges" page for detailed information on how to initiate a return.

Q: Can I exchange an item?

A: Yes, we offer exchanges for items of equal or higher value. Contact our customer service for assistance.

3. Product Information:

Q: Are your diamonds certified?

A: Yes, all our diamonds are certified by reputable gemological laboratories. You can find certification details on each product page.

Q: Can I customise a jewellery piece?

A: Absolutely! Explore our "Bespoke Jewelry" services for a personalised and unique creation. Contact us for more details.

4. Contact Us:

Q: How can I get in touch with customer support?

A: You can reach our customer support team through the "Contact Us" page on our website. We strive to respond promptly to all inquiries.

Q: Is there a physical store I can visit?

A: Yes, we have a physical store located in Hatton Garden, London. Check our "Contact" page for the store address and business hours.

Additional Assistance:

If you couldn't find the information you're looking for, or if you have a specific inquiry, feel free to reach out to our customer support team. We're here to assist you in any way we can.

Thank you for choosing Diamond Palace Jewellers. Your satisfaction is our top priority, and we look forward to serving you with excellence!