Our Commitment to Lasting Excellence

At Diamond Palace Jewellers, we take pride in the enduring quality of our jewellery, and our Lifetime Warranty is a testament to our commitment to your satisfaction and confidence. Explore the details of our warranty program, designed to provide you with peace of mind and assurance that your treasured pieces are built to withstand the test of time.

Key Features of Our Lifetime Warranty:

1. Comprehensive Coverage:

  • Our Lifetime Warranty offers comprehensive coverage for manufacturing defects and craftsmanship issues. This includes, but is not limited to, issues with settings, prongs, and manufacturing flaws.

2. Lifetime Repairs:

  • Enjoy the peace of mind that comes with knowing your jewellery is covered for a lifetime. Should any issues arise, our expert craftsmen are dedicated to repairing and restoring your piece to its original beauty.

3. Quality Materials:

  • Our warranty reflects our confidence in the quality of the materials used in our jewellery. From ethically sourced diamonds to precious metals, we stand behind the durability and integrity of every component.

4. Exclusions and Limitations:

  • While our Lifetime Warranty covers many aspects of your jewellery, it's important to note that certain circumstances, such as accidental damage, loss, or theft, may not be covered. Please refer to the warranty terms and conditions for a detailed list of exclusions.

5. Inspection and Maintenance:

  • To maintain the validity of your Lifetime Warranty, we recommend regular inspections and maintenance checks. Our team is available to assist you with these services, ensuring the ongoing beauty and durability of your jewelry.

Initiating Warranty Services:

  1. Contact Us:

    • If you believe your jewellery may require warranty services, please contact our customer support team at customerservice@diamondpalace.co.uk or call +44 207 242 3015

  2. Provide Details:

    • Share your order number, a description of the issue, and any relevant photos. Our team will guide you through the next steps.

  3. Evaluation and Resolution:

    • Our expert team will carefully evaluate the issue and determine the most appropriate course of action. This may include repair, replacement, or other resolution options.

Contact Information for Warranty Inquiries:

If you have any questions or need assistance with warranty services, please contact our customer support team:

  • Email: customerservice@diamondpalace.co.uk
    Phone:     +44 207 242 3015
  • Live Chat: Available during business hours

Our Promise to You:

Diamond Palace Jewellers is dedicated to ensuring the lasting beauty and excellence of your jewellery. Our Lifetime Warranty is a reflection of our commitment to providing you with a sense of security and trust in every piece you choose.

Thank you for choosing Diamond Palace Jewellers. We look forward to being a part of your enduring moments of joy and elegance.